Work From Home Retention Agent (WFH - Earn Up To 60K) Job Openings by S&P Data LLC in Fort Worth
16 days ago
S&P Data LLC
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S&P Data LLC Job Vacancies 2021
The latest jobs is from S&P Data LLC in Fort Worth. S&P Data LLC invite a new official to fill Work From Home Retention Agent (WFH - Earn up to 60K) that will be placed in Fort Worth. If you are extracted and want to know the formations and qualifications, please see the description below:
Retention Sales Specialist (Work from Home)
Is #SALES in your DNA? Do you have a passion to solve customer problems and the need to understand why things are done the way they are done? Come to S&P Data Digital and use your super-power active listening skills to uncover customer needs and problems so that we can find the perfect solutions for them!
We are hiring full time customer retention specialists to connect with our customers. The goal of every call is to:
Fulfill needs of existing customers that are at risk of cancelling services or orders.
Addresses complaints with the goal of increasing satisfaction and securing renewals or savings.
Our retention specialists handle incoming calls that vary from account questions to basic troubleshooting, identify solutions and provide a resolution. Our ideal candidate is a great communicator, is empathetic, can quickly build rapport and has;
1-year customer service experience, experience in a call center is perferred
Retention experience required
Highschool diploma or equivalent
Technical aptitude to be able to navigate multiple platforms simultaneously
Dedicate workspace that is distraction free
Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 1 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)
USB Headset with microphone
Who You Are:
You take pride in helping people and;
Can work under pressure in a fast-paced environment
Welcomes change, you are up for a challenge and trying new things
Are an effective communicator both verbally and in writing
Comfortable with sitting for extended periods
Masterfully de-escalates challenging situations
Ability to prioritize and manage conflicting demands
Ability to work individually as well as part of a team
Comfortable with working in an at home environment
What you will be doing:
Solving previously unresolved issue for our customers in an efficient and timely manner
Retaining, building and growing relationship with customers potential at end-of-life cycle
Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions, and offering solutions (productions and services) which cater to the customers needs.
Understanding the rationale and drivers for customer cancellations for better ability to anticipate and proactively act
Utilize tools to maintain and grow customer relationships while increasing earning potential
Incorporate feedback on a regular basis, to improve your personal and professional development
Be at ease working in a structed and goal-oriented environment (sales, call duration, quality, customer retention)
Approaching service and sales needs with perseverance, integrity, and compassion.
Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
Create an emotionally positive experience for every customer to leave them eager to celebrate their interaction and our client
What’s In It For You?
Work from Home
Opportunity to earn additional Incentives/Prizes
Fun office culture. Employee engagement activities, Employee recognition and achievement milestones
We have Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
There is plenty of room for GROWTH
We will provide you with fully PAID training
Your Shift: 40 hours per week 5 days a week
Set schedule given in between the hours listed below
Monday to Friday7:00am to 11:00pm EST
Saturday8:00am to 10:00pm EST
Sunday9:00am to 10:00pm EST
Program operates 7 days a week, including all Canadian and U.S Holidays as scheduled
Base wage $16/hour + Commission (Earn up to $60,000 annually)
Should you are interested and qualified, please apply in confidence by filling online application form at :
Application will be treated strictly confidential .
Only candidates that meet the above qualification will be shortlisted.
If you are not interested in Work From Home Retention Agent (WFH - Earn up to 60K) Fort Worth October 2021 S&P Data LLC above, you can try to find your job by read related jobs from another company in Fort Worth below.
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