Terminal Dispatcher - 8am - 5pm - Port Allen Job Openings by US Pack Services LLC in Port Allen
7 days ago
US Pack Services LLC
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US Pack Services LLC Recruitment 2021
The latest jobs is from US Pack Services LLC in Port Allen. US Pack Services LLC require a new employee to apply Terminal Dispatcher - 8am - 5pm - Port Allen that will be placed in Port Allen. If you are extracted and want to know the formations and spesifications, please look the description below:
At USPack, we know our people set us apart and we do everything we can to invest in them and help them grow every day!We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!The Terminal Dispatcher position handles customer calls to ensure overall customer satisfaction is achieved. The ideal candidate will have a high level of attention to detail, the ability to effectively multi-task in a fast-paced environment, and demonstrate excellent problem-solving skills. This position serves as the primary communicator between Independent Contractors and customers of our organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment is ideal for this position. Superior communication skills and a positive, friendly attitude are critical to succeed in this role.Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer incoming phone calls from customers and Independent Contractors and enter information into a company-specific software system. Prioritize tasks accordingly.Enter orders for both routed and on-demand routes, additional stops, wait for time jobs, and special-order requests from customers as required by department standards. Determine if orders can be performed as requested by the customer based upon multiple factors. Assign and dispatch delivery jobs. Monitor online dispatch board for potential issues of delayed service. Monitor current job acceptance log of Independent Contractors to ensure workload balance; route reassignments, as necessary, in case of breakdowns or service interruptions. Monitor status of time-sensitive deliveries/pickups to ensure timely delivery to customers. Answer inbound calls from Independent Contractors and assist them, as needed, to help ensure the routes can be completed according to customers’ expectations. Assist with Operations Manager and other employee requests related to dispatch and route completion. Monitor and utilize web-based applications, tools, and reports. Handle customer concerns in an expeditious and professional manner; escalate unresolved issues to management, as appropriate. Perform day-to-day administrative tasks; i.e. email, electronic file management, etc. Ensure policies and procedures as defined by the company are consistently followed. Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills, and Abilities: Ability to establish a high level of trust and credibility in the organization. Must be extremely detail-oriented and able to accurately process transactions. Proactive and resourceful. Ability to work effectively in a fast-paced environment. Ability to effectively communicate verbally and in writing at all levels of the organization. Proficient computer skills, including but not limited to MS Word, Excel, and database programs. Critical thinker with strong analytical skills. Ability to lift up to 25 pounds on occasion. Ability to work overtime as necessary. Bilingual (English-Spanish) preferred.
Education, Experience, Certificates, and Licenses: High school diploma required, Associates Degree preferred. 2-3 years previous call center, customer service, records clerk, data entry, administrative, or other related office experience preferred. Experience with customer service principles and practices.
Shift Days: Monday through FridayShift Hours: 8AM - 5PMJob-type: Full-timeCompensation Rate: $17.00 per hourJob Type: Full-timePay: $17.00 per hourBenefits:401(k) Dental insurance Health insurance Paid time off Referral program Tuition reimbursement Vision insurance
Schedule:8 hour shift
Experience:Dispatching: 1 year (Preferred)
Work Location: One location
If you strong confindence you meet the requirement above, please register and sign in to US Pack Services LLC e-recruitment website with link as follow :
All applications are appreciated and will be treated confidentially.
Only short-listed candidates will receive responses.
If you are not interested in Terminal Dispatcher - 8am - 5pm - Port Allen Port Allen December 2021 US Pack Services LLC above, you can try to find your job by read related jobs from another company in Port Allen below.
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