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The latest jobs is from RADIUS AEROSPACE INC in Hot Springs. RADIUS AEROSPACE INC assign a chance to apply IT - Tech Support that will be placed in Hot Springs. If you are extracted and want to know the formations and requirements, please look the description below:
$500 Sign-On Bonus!
$250 after 90 days; $250 after 1 year
Disclaimer: This job description is not intended to be exclusive or exhaustive and is not to be considered inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Safety Sensitive: Yes No
Supervisory: Yes No
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and also installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
Essential Duties and Responsibilities
Know and follow general company and corporate policies and procedures.
Know, understand, and follow department policies and procedures.
Maintain Desktop and Laptop Computers including maintenance windows and patches
Help with ERP – Syteline troubleshooting, working with appropriate teams to resolve issues as a priority
Act as a level 1 support to help troubleshoot issues for the local site
Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PC, Network Printers, Smartphones, in accordance with current standards and SLA’s
Work with users to appropriately diagnose the nature of their problems and resolve software, hardware and telephone device issues as well as access requests and other support requests/troubleshooting
Responsible for imaging, configuration and deployment of new Windows 10 workstations and any/all Desktop software
Support as required for Radio Frequency devices, Handhelds and Wireless Access Points
Answer inquiries received at the Help Desk and accurately classify, prioritize, and record the service requests
Special projects as identified
Report to work on time, follow instructions from supervisor or management, interact well co-workers, understand and follow work rules and procedures
Other various duties as needed or as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High school graduate or GED
Associates degree or higher in related field
Technical certification preferred
Minimum 2 years of experience supporting an applications, hardware, and windows operating systems
Knowledge, Skills and Abilities:
To perform this job successfully, an individual should possess basic computer proficiency and functional knowledge with applications and activities including (but not limited to):
Knowledge in Microsoft operating systems and office products including Windows Server.
Knowledge of VMWare and / or other Hypervisor solutions.
Experience with Dell & HP computers and servers.
Printer configuration and support.
NetworkingCisco switches and wireless AP's / WLC.
Cisco VoIP phones and systems.
Engineering based software solutions such as Catia, eNovia.
MES and other A&D Shop Floor applications.
Ability to read and write the English language.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Other Skills, Abilities, and/or Qualifications required for an individual to perform the job successfully include:
Excellent Customer Support skills.
Able to work within a fast paced, changing, high energy environment.
Able to communicate effectively within a virtual team environment.
Strong analytical, quantitative and problem-solving skills.
Able to work independently with limited supervision.
Proactive; internal drive to continuously and successfully meet goals.
Focused on continuous process improvement.
Strong project management and communication skill
Experience with a ticketing system documenting all incidences, requests and change tickets as they happen
Hold a valid driver's license with a clean record
Safely drive a vehicle within the site to provide hands on support for the location.
Must be able to adjust schedule to meet business needs which may include on-call, evenings, weekends and overtime
Physical and Environmental Demands
Manufacturing environment may be exposed to noise levels, dust, grime and heat. Must wear appropriate personal protective equipment.
Physical and environmental conditions of the essential duties of the job.
"F" for frequently; "O" for occasionally; “R” for rarely; "N" for not at all.
On the job the employee must:
On the job the employee must be able to:
On the job the employee:
(O ) Bend
(O ) Squat, kneel, or
(O ) Crawl
(O ) Climb or balance
(F ) Reach with hands & arms
(F ) Use fine finger
( ) Other
(F ) Sit
(O ) Stand
(O ) Walk
(O ) Push/Pull
(F ) Talk or hear
(F ) Handle Objects
Carry/lift loads of:
(F ) Up to 10 lbs.
(F ) Up to 25 lbs.
(R ) Up to 50 lbs.
(N ) Up to 100 lbs.
(N ) More than 100 lbs.
(F ) Read/comprehend
(F ) Write
(O ) Perform calculations
(F ) Communicate orally
(F ) Reason and analyze
( ) Other
(O ) Is exposed to excessive noise
(O ) Is exposed to extreme cold (non-weather)
(O ) Is exposed to extreme heat (non-weather)
(O ) Is exposed to marked changes in temperature and/or humidity
(O ) Is around moving machinery
(O ) Is exposed to dust, fumes, gases, radiation, microwave
(O ) Drives motorized equipment
(O ) Works in confined quarters
(O ) Works in high, precarious places
(N ) Works with combustible materials
(R ) Is exposed to Vibration
( ) Other
Employee Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, matching 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, life insurance, casual dress, paid company holidays, and tuition reimbursement.
To learn more about what we do, who we are, and what we value, please visit our website at http://www.radiusaerospace.com.
*** Radius Aerospace is an Equal Opportunity Employer (M/F/D/V) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. ***
*** In order to maintain our Drug-Free work environment, successful completion of a pre-employment drug screen is required. ***
*** Recruiters/Staffing Agencies: No phone calls without a previously signed service agreement in place please ***
For more detail information about the program, please refer official source from RADIUS AEROSPACE INC on following link below. If you meet these requirements, please register yourself at :