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Representative, Customer Service, Reading, PA Job Openings by Santander US in Reading

Santander US Vacancies 2021 - Job hunting is far from a easy to get to process. As much as we'd adore to unaided apply for jobs that are a perfect fit, sometimes we find ourselves in circumstances where we cant afford to be as selective as we'd later to be. When that’s the case, the job hunt process gets trickier to navigate, but by no means is it impossible to acquire a job youre overqualified for. Whats key is to say you will the recruiters concerns and/or objections to your overqualification and to residence them candidly and clearly. Its important to comprehend where the recruiter is coming from fittingly you can present them the proper assurance that youre not going to acquire bored and depart within a few months.

Santander US Recruitment 2021

The latest jobs is from Santander US in Reading. Santander US give a chance to apply Representative Customer Service Reading PA that will be placed in Reading. If you are interested and want to know the positions and requirements, please see the description below:

As a member of Santander’s retail banking division, you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with
Candidate is responsible for providing consistent high quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws
Responsibilities Keeps informed of changes in bank products, services and procedures
Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)
Identify Customer needs, educate and sell customers on bank products, services and recommends solutions
Responds to and resolves customer inquiries on account status, researching problems and inquiries
Assesses customer needs beyond the immediate reason for contact
Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards

High school diploma or equivalent
Minimum 6 months customer service experience
Basic aptitude for math, and proven ability to work with systems, accuracy in typing
Ability to adjust to a changing environment
Ability to educate customer on a service or product solution
Ability to empathize with a customer and take ownership of an issue
Ability to follow up on customer and commitments
Ability to listen and interpret customer communication to identify needs
Ability to make decisions and explain criteria and actions
Ability to present information and solutions in clear concise terms
Ability to question, accurately identify a need and present an effective solution
Ability to set customer expectations and explain to customer what is being done to resolve an issue
Bi-lingual specialty skill desired (Spanish and English)
Complete knowledge of Sovereigns products, policies and procedures
Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity
Demonstrates analysis and problem solving skills
Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group
Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel
Excellent organizational and multi-tasking skills required
Flexibility in schedule
Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job
Manages time effectively
Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action
Proven Customer Service skills and ability to work in a fast paced changing environment
Responds well to personal development and feedback, demonstrates a willingness to learn
Shows ability to confirm and check for understanding of communication
Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues
Strong communication skills and ability to present information clearly and professionally
Strong verbal communications and customer service skills
The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issue
Working knowledge of Santander products, service and systems and ability to communicate and educate customers

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Primary Location: Reading, Pennsylvania, United States
Other Locations: Pennsylvania-Reading
Organization: , N.A.

For further information, please refer official source from Santander US on following link below. To find out where you fit in, please visit :

Notes :
  • All application will kept strictly confidential.
  • Only short-listed candidates will be contacted.

If you are not interested in Representative Customer Service Reading PA Reading November 2021 Santander US above, you can try to find your job by read related jobs from another company in Reading below.

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