Job Detail

Customer Service Rep I (Part Time) Job Openings by PennyMac in Plano

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PennyMac Job Vacancies 2021

The latest jobs is from PennyMac in Plano. PennyMac provide an opportunity to apply Customer Service Rep I (Part time) that will be placed in Plano. If you are interested and want to know the positions and spesifications, please see the description below:

Overview: Do you enjoy helping others? Are you the “go to person” at work or in your community? Would your friends and peers describe you as friendly and curious?
We really should talk… wants great people with a passion for assisting others as candidates for a Customer Service Representative (CSR) position.
No finance background…No problem Yes, we are in financial services, but not in the old-fashioned way you might be thinking. If you come to us knowing the industry – great, but if you need support learning – that works too. We will provide you what you need through a paid class training program to set you up for success. If you can bring us your commitment for helping others – we’ll teach you the financial expertise. At , the customer experience is our top priority, and we’re looking for individuals that: Have relationship building skills and are devoted to providing excellent customer service
Have experience in people facing industries including service, retail, healthcare, or hospitality

This is a full-time hourly position with starting pay at $20/hour with a monthly bonus plan that offers the potential to earn up to an extra $400-$500 or more per month based on achievement of objectives. We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. The following qualifications will get you noticed! A minimum one year proven sales experience required
Strong presentation and sales skills with the ability to apply them via telephone
Strong communication; tone of voice, volume and pace of sales pitch, subtly mirror a prospect’s tone of voice and style of talking
Ambitious, self-motivated personality with a strong work ethic
Sense of self confidence and strong self-assuredness to succeed.
Personal computer knowledge, including proficiency in Word and Excel Detail oriented with good organizational and follow-through skills
Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively
Must be a team player with strong attention to detail
Ability to deliver timely and accurate information in a fast-paced environment
Critical thinker with problem solving skills, mathematical skills and sound judgment
Ability to make decisions independently within set policy and procedures
Ability to gain customer commitment and acknowledgement that you’re offering them real value
Years of Experience: 1 year
Education: High School Diploma/GE
Bilingual Spanish is a Plus

CSRPLANov21 Job Description: Answer high-volume, inbound calls from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests; effectively address, in a timely manner, while meeting all internal policies and procedures.
Provide general account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs and loan documents.
Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries. Process customer payments via phone.
Must cross-sell loan products to existing customers and provide rebuttal options as applicable in order to meet required sales goals.
Must meet outlined production and quality standards.
Interact with other servicing departments to resolve customer requests/issues.
Must request assistance for escalated and/or more complex issues to department senior associates or supervisors.
Perform other related duties as assigned.
Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following:: Bilingual Spanish is a plus
Personal computer knowledge, including proficiency in Word and Excel
Detail oriented with good organizational and follow-through skills
Strong negotiation skills with ability to effectively resolve problems
Must be a team player and able to work independently
Ability to deliver timely and accurate information in a fast-paced environment
Critical thinker with problem solving skills, mathematical skills and sound judgment
Ability to make decisions independently within set policy and procedures
Mortgage and/or financial services industry experience is a plus

Years of Experience: : 0 Education:: High School Diploma/GED

If you feel that you can meet the qualification and up to the challenge, please send directly through :

Notes :
  • All applications will be treated confidentially.
  • Only candidates that meet the above qualification will be shortlisted.

If you are not interested in Customer Service Rep I (Part time) Plano December 2021 PennyMac above, you can try to find your job by read related jobs from another company in Plano below.

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