Job Detail

Hybrid Member Services Representative Job Openings by Launch Credit Union in Ormond Beach

Launch Credit Union Careers 2021 - Job hunting is far-off from a nearby process. As much as we'd love to unaccompanied apply for jobs that are a absolute fit, sometimes we find ourselves in circumstances where we cant afford to be as selective as we'd with to be. When that’s the case, the job hunt process gets trickier to navigate, but by no means is it impossible to acquire a job youre overqualified for. Whats key is to admit the recruiters concerns and/or objections to your overqualification and to dwelling them candidly and clearly. Its important to understand where the recruiter is coming from thus you can manage to pay for them the proper assurance that youre not going to get bored and leave within a few months.

Launch Credit Union Recruitment 2021

The latest jobs is from Launch Credit Union in Ormond Beach. Launch Credit Union present an opportunity to apply Hybrid Member Services Representative that will be placed in Ormond Beach. If you are interested and want to know the formations and requirements, please look the description below:

Job Description The Hybrid Member Services Representative (MSR) provides support and service to the members of the credit union by performing both teller and Member Services Representative (MSR) duties. The incumbent delivers high-quality customer service, listens to members’ requests and offers appropriate solutions in order to meet member needs. In addition, the incumbent performs teller duties to ensure the lobby traffic is managed appropriately and members are serviced in a timely manner. The Hybrid MSR is flexible and adaptable in order to perform both Teller and MSR responsibilities based on the needs of the branch. The incumbent is system and process savvy and is adept at engaging in conversations with members to identify financial needs, make recommendations, open accounts/loans and process transactions. Hybrid Teller Primary Responsibilities and Duties Processes a variety of transactions (i.e. deposits, withdrawals, transfers, loan payments, check cashing, etc.).
Examines checks for validity and processes them through Teller Capture. Determines and places applicable holds on checks in accordance with Reg. CC.
Buys and sells cash.
Balances cash drawer and checks daily. Accurately accounts for all cash and monetary instruments.
Verifies the member’s identity and communicates with members according to service standards.
Educates members on credit union products and services. Identifies member needs for additional products/services and refers them to branch representatives.
Resolves member issues promptly and professionally.
Maintains the highest level of confidentiality with all information obtained.
Reviews alerts placed on member records and responds accordingly.
Monitors the member-tracking system and assists members in timely manner.
Contacts Collections regarding member payments.
Follows and ensures compliance with all operational procedures that are required to maintain
accuracy, manage risk, prevent fraud, and protect members.
14. Assists other tellers as needed.
15. Assists Member Services with scanning documents into the optical system. Prints Membership Cards and processes check orders.
Completes the End of Day balance sheet and ensures the branch balances with the Accounting Department. Sorts the daily work for the branch.
Processes and balances the ATM and vault.
Prepares coin bags to ship to Brinks.


Hybrid MSR Primary Responsibilities and Duties Ability to identify member needs and recommends appropriate products and services.
Conducts consumer loan interviews and sends application to underwriting for review and approval. Follows-up to determine the status of the loan. Disburses loan proceeds to the member.
Determines and suggests referral opportunities using credit reports, member information, and credit union products. Offers debt protection products (e.g., GAP Insurance, Credit Life and Disability Insurance, and Extended Warranties) to members. Meets production expectations.
Maintains a professional and courteous attitude with all people, including fellow employees, members, management staff, board members and vendors.
Develops, maintains, and demonstrates a working knowledge of credit union loan and member service standards, policies, procedures, and applicable state and federal regulations.
Ensures member meets credit union membership eligibility requirements.
Assists members with various services, to include opening and closings accounts, updates to existing accounts, safe deposit boxes, plastic cards, disputes/fraud, stop payment orders, wire transfers, etc.
Assists members with credit union Digital Services products and services and has the ability to troubleshoot issues.
May notarize documents for members.
Assists with branch audits.
Participates in community and marketing events.
Completes all compliance training on time.
Attends meetings and training sessions as required
Performs other MSR and Teller duties as assigned.

Education, Experience, and Skills Required Minimum of three years of customer service preferably in a credit union or bank.
A high school education or GED.
Ability to obtain an NMLS (Nationwide Mortgage Licensing System & Registry) license as the license is required.
Displays courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information. Strong written and interpersonal skills.
Must have excellent communication skills. Ability to build rapport and establish trust and confidence with members.
Detail oriented, organized, accurate, able to work under pressure, ability to adapt to change, multi-task, and problem-solving skills.Good judgment and decision-making skills.
Must be proficient with the use of computers. Ability to quickly learn software applications, multiple programs and systems.
Ability to learn and understand credit union products,services, policies, and procedures, including the various types of loan products and digital services. Ability to learn and understand the documentation that is required for each loan.
Ability to identify member needs and offer appropriate credit union products and services.
Ability to learn and understand federal regulations.

Company Description As an independent not-for-profit cooperative financial institution, is owned by and operated exclusively for the benefit of our members. Our committed and friendly staff is dedicated to providing excellent service and a comprehensive array of financial products. Our team members are eager to assist members with creative and flexible solutions for all of their financial needs.
As our Credit Union continues to grow, we are always seeking qualified personnel to join our team in providing our members with the quality service they deserve. If you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
participates in E-Verify. Benefits Medical Insurance (available at reduced cost to employees)
401(K) (Eligible first business day of the month following 60 days of employment)
Paid Holidays
Paid Training
PTO (Paid Time Off)
Tuition Reimbursement (after 1 year of employment)


For more detail information, please refer official source from Launch Credit Union on following link below :

Notes :
  • All applications will be treated confidentially.
  • Only candidates that meet the above qualification will be shortlisted.

If you are not interested in Hybrid Member Services Representative Ormond Beach December 2021 Launch Credit Union above, you can try to find your job by read related jobs from another company in Ormond Beach below.

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